Terms & Conditions & Privacy Policy
Effective Date: 9/1/25
Welcome to Down to Detail. By using our services or opting in to our SMS/text messaging program, you agree to the following Terms & Conditions and Privacy Policy
Terms & Conditions
1. Program Description
When you sign up for our SMS program, you agree to receive text messages from Down to Detail related to cleaning services, quotes, reminders, scheduling updates, promotions, and special offers.
2. Cancellation
You may cancel SMS messages at any time by texting “STOP”. After you send “STOP,” we will confirm your unsubscribe status via SMS. Once unsubscribed, you will no longer receive messages from us. To rejoin, sign up again through our website or contact us directly.
3. Assistance
For help, reply “HELP” at any time or email us at [email protected]. You may also call us at 850-820-2430 for assistance.
4. Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
5. Message and Data Rates
Message and data rates may apply. Message frequency may vary depending on your interaction with our services. Contact your wireless provider with questions about your plan.
Privacy Policy
1. Information We Collect
We may collect:
Contact information (name, email address, phone number).
Service details (such as cleaning service address and preferences).
Payment information (processed securely through third-party providers like Stripe).
Communication data (SMS/text message preferences).
2. How We Use Your Information
We use collected information to:
Provide and manage cleaning services.
Send reminders, updates, promotions, and quotes via SMS, email, or phone.
Process payments securely.
Improve our website, services, and customer experience.
3. SMS Messaging
By opting in to our SMS program, you consent to receive text messages about scheduling, reminders, promotions, and updates.
Opt out anytime by replying “STOP.”
For help, reply “HELP” or contact us at: [email protected].
Message and data rates may apply.
4. Sharing of Information
We do not sell or rent your personal information. We may share limited data with trusted service providers (e.g., payment processors, SMS platforms) who are authorized to use information only as needed to provide services.
5. Data Security
We take reasonable steps to protect your information. However, no method of internet or mobile transmission is 100% secure.
6. Your Rights
You may request access, correction, or deletion of your personal information, subject to legal or contractual obligations.
7. Updates to This Policy
We may update this page from time to time. Any changes will be posted with a revised “Effective Date.”
8. Contact Us
For questions about our Terms or Privacy practices, contact us at:
Down to Detail
Email: [email protected]
Phone: 850-820-2430
